Welcome to GreenSpruce Internet Services LLC ("GreenSpruce," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services, visit our website, or interact with us. As Kentucky's trusted local internet service provider, we are committed to protecting your privacy and being transparent about our data practices.

This policy applies to all subscribers of our internet services (including BlueSpruce Basic, Kentucky Speed, and GreenSpruce Ultimate packages), visitors to our website, and individuals who interact with us for sales, support, or other purposes.

As an Internet Service Provider, we collect several types of information to provide, maintain, and improve our services:

• Account Information: Name, address, phone number, email address, payment information, and service preferences
• Service Usage Data: Bandwidth usage, connection times, network performance metrics, and device information
• Network Operational Data: IP addresses assigned to your connection, routing information, and network diagnostic data
• Customer Support Data: Records of your communications with our support team, service requests, and troubleshooting information
• Website Interaction Data: Information about your visits to our website, including pages viewed, time spent, and referral sources

We do not monitor the content of your internet communications, including websites visited, emails, or messages, except as required by law or to ensure network security and integrity.

We use the information we collect for the following legitimate business purposes:

• Providing and maintaining your internet service connection
• Billing and account management for your selected service package
• Troubleshooting network issues and providing technical support
• Monitoring network performance and ensuring service quality
• Communicating important service updates, outages, or policy changes
• Detecting and preventing fraud, abuse, or security threats
• Complying with legal obligations and law enforcement requests
• Improving our services and developing new features
• Sending promotional communications about new services or offers (with your consent)

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

• Account information: 7 years after account termination (for tax and legal compliance)
• Network usage data: 90 days (for network management and troubleshooting)
• Billing records: 7 years (as required by law)

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, access controls, and regular security assessments of our AS62534 network infrastructure.

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With vendors who help us provide services (billing processors, network equipment providers)
• Legal Requirements: When required by law, court order, or government request
• Network Security: To protect our network, rights, or safety, or to prevent fraud or abuse
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share specific information

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data under certain circumstances
• Restriction: Request restriction of processing of your personal data
• Portability: Request transfer of your data to another organization
• Objection: Object to processing of your personal data
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below. We will respond to your request within 30 days.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information.

GreenSpruce Internet Services LLC is based in the United States and primarily serves customers in Kentucky. Your information is processed and stored in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. For material changes, we will provide notice through our website, email, or other appropriate channels before the changes become effective. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• GreenSpruce Internet Services LLC
• Privacy Office
• Email: [email protected]
• Phone: 1-800-123-1234 (ask for Privacy Office)
• Mail: Kentucky Headquarters, Privacy Office, GreenSpruce Internet Services LLC
• AS Number: 62534

For general customer service inquiries, please visit our Contact Us page.